Marketing Automation: Batteries Not Included

The sales pitch for investing in marketing-automation software is hard to resist. It goes something like this: “Our software will help you generate leads and then automatically nurture them along their journeys until they become your customers.” It sounds wonderful – a happy prospect skipping along a path paved by magical software. Every business is looking for more effective ways to acquire new customers, and the promise of marketing automation presents a compelling solution. As a result, marketing automation is exploding as the tool of choice for marketers. As of this writing, the 10 most popular marketing-automation platforms are Infusionsoft, HubSpot, Eloqua, iContact, IBM Marketing Cloud, Marketo, Pardot, Teradata, ActOn, and SimplyCast. Over 83,000 companies are using these platforms alone. Marketers need to remember, though, that all marketing-automation solutions – no matter how popular or compelling – present challenges. Challenges related to data quality and integration. Challenges related to […]